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FAQ

How long will it take to receive my order?

  • Unfinished wood and vinyl products are manufactured in our partnering shop over five to eight business days and are then shipped.
  • Custom painted wood letters and painted wall art is produced here in our studio over a period of four to six weeks. This time line is an estimate and is based on our current studio schedule which fluctuates.
  • Metal and crystal cake toppers and some of our wedding keepsakes are manufactured in our partnering shop. Crystal products are assembled here in our studio. These products are produced over a period of ten business days and then ship.
  • You will always receive a shipment notificatoin via email when your order is shipped.

Can I rush my order?

Yes, we do offer rush orders. However, we only reserve a small number of rush spots as our current studio schedule allows. Rush orders will incur an extra fee based on the type of order as well as the size of the order.

Do you offer international shipping?

Yes, we do offer our regular sized products to international customers outside of the United States.

What is your cancellation, refund and return policy?

All our products are made to order. Once an order is placed, we do not offer cancellations. If there is an error with your order, you may contact us to change it within one business day. Once an order has gone into production, we cannot make changes. This is because we cannot resell custom work.

We do not offer refunds unless your order arrives incorrect.

We do not offer returns unless your order is damaged upon receipt. Please contact us within two business days of receiving your order to request a replacement.

How do I hang my wall letters?

Painted wall letters and wall art comes with hanging hardware attached. We do not recommend hanging wood products over a crib in case they may fall.

Our custom painted and unfinished wood plaques include pre-drilled holes for ease of hanging.

Unfinished wood craft products do not come with hanging hardware. Tap-in sawtooth hangers and removeable adhesive is available at most craft stores.

What size letters should I order?

The height of the letters that you order should be based on the length of the name or text you want and the space that you have available. Since every order is completely different, your sizing needs might be very unique. For instance, if you are placing a name on a wall, common sizes are 8 and 10 inches tall per letter. If you are placing a name on a door, common sizes are 4 and 6 inches tall per letter.

We are happy to provide width measurements in any size, in any font. Don't hesitate to contact us if you have a sizing question.

letterheight.jpgKeep in mind, all lowercase letters are proportioned to the uppercase letter "A" in the font that you choose. See the accompanying graphic.

 

Do you provide graphic samples for my order?

Yes! We provide free graphic samples for every custom inquiry when it is requested. All you have to do is ask.

 

What are your oversized shipping rates?

Oversized shipping rates apply to packages that are irregular or oversized, measuring higher than 12 inches tall and 28 inches across. Oversized shipping rates are in addition to regular shipping and handling charges are range from $5 to $95 for US orders.

 

 

 

 

 

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